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"I am delighted with the program and am totally convinced that this will capture all continuous quality activities in the centre. The system is only as good as the data entered so staff training is vital. The system is logical, has good visual prompts, and is set up for self-paced learning. I don't doubt all staff could use it."

Bernice Wareham
Commonwealth Carer Respite and Carelink Centre Darling Downs and South West
Blue Care - South West Queensland

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Privacy Policy

Last Updated: 17/01/2017

This is our privacy policy in respect to Personal and Business Information.

  1. Information Collection Statement

    Improve.IT ("we", "our", "us") provides services and products in the information technology industry. Part of this service provision requires us to protect your privacy. From 21 December 2001 the Commonwealth Privacy Act contains new sections that we are bound by. They concern a number of principles in relation to the protection of your personal and business information and how we must deal with our customers in relation to this information. Personal information held by Improve.IT may include your name, current and previous addresses, telephone numbers, e-mail address, details of your services and information we require to perform our services for you.

    Business information includes but is not limited to continuous quality improvement records and related information entered by you or by us following written confirmation from you.

  2. How We Collects Your Personal and Business Information

    During our provision of services, we may collect some relevant information:

    • In conversation with you and your employees, in person or by e-mail, fax and telephone
    • From third parties such as related companies, or your representatives
    • From publicly available sources
    • When we are required to do so by law
    • From our own records of your usage of Improve.IT services

  3. We do not collect business information for you or on your behalf.


  4. How We Use Your Personal and Business Information

    Your information may be used to:

    • Provide products and services to you
    • Provide testing and data integrity assistance
    • Provide you with updated or new information about our products or services
    • For development of existing and new products and services
    • Maintain and update our business infrastructure and systems
    • Actively promote our other products and services to you. If you do not wish to receive such communications please advise us on (02) 9483 2555 or by email at: privacy@improveit.com.au


  5. When We Disclose Your Personal and Business Information

    In providing our products and services, or collecting and using your personal information, we may be required to disclose some of your personal information to organisations outside Improve.IT. At such times, we would always seek your permission. Such organisations may include:

    • The Australian Aged Care Quality Agency
    • The Australian Council on Healthcare Standards (ACHS)
    • Computer Training Enterprises Pty Ltd
    • Our legal, accounting, financial or other professional advisers
    • Regulatory, government and other authorities as required by law
    • Our related organisations
    • Other organisations involved in:
      • Managing the sale/transfer of all or part of our assets or business
      • Managing our trade receivables
      • Managing our business, funding and financial affairs

  6. Except as described in this section, we will not sell, rent or disclose your personal or business information to any third parties.


  7. Accuracy of Your Personal and Business Information

    We take reasonable precautions to make sure that the personal information we hold is accurate and up-to-date and we appreciate notification of errors, omissions or changes. This is especially important for information required for us to communicate with you, such as a change in name or address.

  8. We do not take responsibility for the accuracy of your business information in relation to spelling, grammar, intent, omissions, commissions, or mistakes.


  9. Security of Your Personal and Business Information

    Improve.IT takes reasonable steps that your personal and business information is protected from misuse, loss, unauthorised access, modification or disclosure. Some notable measures to ensure the security of your information include:

    • 128 Bit Secure Socket Layer (SSL) connection encryption
    • Scheduled periodic backups of the Improve.IT database

    The security of this information is also dependent on your own measures to protect your subscriber passwords from disclosure and unauthorised use.


  10. Access to Your Personal and Business Information

    You have the right to access any of your personal and business information that we hold, with some exceptions as allowed by law. To obtain a copy of this information, write to us requesting the information and we will provide it to you. Improve.IT reserves the right to charge a reasonable fee for the provision of this information.


  11. Use Of Cookies

    We use session cookies to ensure that you are recognised when you move from page to page within our site and that any information you have entered is remembered. This cookie is installed when you log in and uninstalled when you log out. We do not use persistent cookies that identify you as a user who has been to our site before. You always have the option to disable cookies by turning them off in your browser. However, you should be aware that many of the services available on the Improve.IT website will not work if you have chosen to do this.


  12. External Links

    We provide links to other third party web sites. Even if the third party is affiliated with us through a business partnership or otherwise, we are not responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.


  13. Terms of Use

    Refer to our Terms of Use, which describes the restrictions, disclaimers, indemnification and limitation of liability governing the use of our web site. Please see also our Terms and Conditions for using Improve.IT which describes yours and our legal obligations and general service contract to you.


  14. Changes to This Statement

    We will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of this privacy statement.


  15. Your Authority

    By continuing to use and/or pay for subscriptions to Improve.IT, you consent to Improve.IT maintaining, using and disclosing your relevant personal and business contact information as described in this notice. To request further information in relation to, or to discuss any aspect of, "The Improve.IT Privacy Policy", please feel free to contact us.


    Telephone: (02) 9483 2555 between 9am and 5pm weekdays
    Feedback: Click here to fill out the feedback form
    Post: Privacy, PO Box 196, Blackmans Bay, TAS, 7052

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Int: +612 9483 2500


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